Shipping policy

Shipping & Delivery Policy

Last updated: Thursday 24 September 2026

Thank you for shopping with Totally Trash Panda.

Our products are made to order and may be produced and fulfilled by specialist print-on-demand partners, including Gelato and Printful. This means that your order may be produced at a fulfilment facility located in or near the country where it will be delivered.

This policy explains how production, shipping and delivery work when you place an order with us.

1. Order processing and production

Because our products are made to order, we do not generally hold finished products in stock.

After you place an order, your products are sent to our print-on-demand fulfilment partner for production.

Please allow approximately 7 days for production before your order is dispatched.

Production times are estimates and may vary depending on:

The product you've ordered.
The number of items in your order.
The fulfilment facility producing your order.
Seasonal demand.
Public holidays.
Unforeseen production or operational delays.

Production and delivery are separate stages. The delivery estimates below begin once your order has been produced and dispatched, unless otherwise stated.

2. Delivery times

Once your order has been dispatched, estimated delivery times are:

Destination	Estimated delivery time

EUROPE	7-14 BUSINESS DAYS
UK	7-14 BUSINESS DAYS

These are estimates rather than guaranteed delivery dates.

Delivery times may occasionally be longer because of circumstances outside our reasonable control, including postal or courier delays, customs processing, severe weather, strikes, public holidays or unusually high demand.

3. Shipping costs

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Depending on the products, destination and shipping method selected, shipping costs may vary.

From time to time, we may offer free shipping, promotional shipping rates or other delivery offers. Any applicable offer will be clearly stated on the Website or at checkout.

4. Tracking

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Please allow some time for tracking information to become active after your parcel has been handed to the delivery carrier.

Tracking information is provided by the relevant delivery carrier, and we cannot guarantee that tracking information will update immediately or continuously throughout the delivery journey.

5. Orders containing multiple products

If you purchase multiple products, they may be produced or dispatched separately.

This can happen because different products may be manufactured at different fulfilment facilities or may have different production requirements.

As a result, you may receive more than one parcel and the parcels may arrive at different times.

You will not necessarily be charged additional shipping simply because your order is split into multiple shipments, unless the applicable shipping charge was clearly stated at checkout.

6. Delivery address

Please make sure that your delivery address is complete and accurate when placing your order.

We are not responsible for delays or additional costs resulting from an incorrect or incomplete address supplied by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible at:

hello@totallytrashpanda.com

We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered production or been dispatched.

7. Customs, duties and taxes

For international orders, additional customs duties, import taxes, VAT or other charges may apply depending on the destination country and the circumstances of the shipment.

Where such charges are not included in the price or shipping charge shown at checkout, they may be payable by the customer.

Any customs or import charges are the responsibility of the person receiving the order unless otherwise stated at checkout.

Please note that customs processing can also cause delivery delays that are outside our control.

8. Delayed deliveries

Our delivery estimates are provided in good faith but are not guaranteed unless we expressly state otherwise.

If your order has not arrived within the expected delivery period, please contact us at hello@totallytrashpanda.com

When contacting us, please include:

Your name.
Your order number.
The delivery address.
Your tracking number, if available.
Any relevant information about the delivery.

We will investigate the issue and, where appropriate, work with our fulfilment or delivery partner to resolve it.

9. Lost or missing parcels

If tracking indicates that your parcel has been delivered but you cannot locate it, please first check:

Around your property or usual delivery location.
With household members, neighbours or building reception where applicable.
Whether the carrier has left delivery instructions or a delivery photograph.
Whether the carrier has provided any additional information.

If you still cannot locate your parcel, please contact us at hello@totallytrashpanda.com

Where appropriate, we will contact the relevant fulfilment or delivery provider and investigate the delivery.

10. Damaged items

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

Your order number.
A description of the damage.
Photographs of the damaged product.
Photographs of the packaging, where possible.

We will assess the issue and work with you to resolve it in accordance with our Returns & Refunds Policy and your applicable statutory rights.

Please do not dispose of the damaged product or packaging until we have had an opportunity to investigate, unless doing so is necessary for safety reasons.

11. Incorrect or defective items

If you receive an incorrect item or a product that is defective or does not conform to your order, please contact us at hello@totallytrashpanda.com

We will investigate the issue and, where appropriate, arrange a replacement, refund or other appropriate remedy in accordance with our Returns & Refunds Policy and applicable consumer law.

12. Products made to order

Our products are made to order rather than being mass-produced and held as finished stock.

Minor variations in colour, positioning, texture or appearance may occasionally occur as a result of the printing and manufacturing process.

Product images on the Website are intended to provide a representation of the product. Colours may also appear slightly different depending on your screen or device.

These variations do not necessarily mean that a product is defective.

13. Delivery restrictions

We currently ship to:

We may be unable to ship certain products to certain countries or locations because of fulfilment, carrier, customs or legal restrictions.

If your country is not available at checkout, please contact us at hello@totallytrashpanda.com and we will let you know whether delivery may be possible.