Terms of service

 Terms and Conditions

Last updated: Thursday 24 September 2026
These Terms and Conditions apply to purchases made through Totally Trash Panda, a trading name of Johanna Amy Lambert, a sole trader based in the United Kingdom.

By placing an order through our website at www.totallytrashpanda.com, you agree to these Terms and Conditions. Please read them carefully before placing an order.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

1. About Us

Totally Trash Panda is a trading name of:

Johanna Amy Lambert
Trading as: Totally Trash Panda
Email: hello@totallytrashpanda.com


Totally Trash Panda is a sole trader business and is not a separate legal entity from Johanna Amy Lambert.

Throughout these Terms and Conditions, “we”, “us” and “our” refer to Johanna Amy Lambert trading as Totally Trash Panda.

“You” and “your” refer to the person placing an order with us.

2. Our Products

We create and own the original illustrations, artwork, graphics and designs featured on our website, unless otherwise stated.

Our designs may be reproduced on products including, but not limited to:

• clothing;

• prints and posters;

• stationery;

• homeware;

• accessories;

• bags;

• mugs;

• phone cases; and

• other products displayed on our website.

We use third-party print-on-demand and fulfilment providers, which may include Printful, Gelato, and other fulfilment or manufacturing partners.

These providers may manufacture, print, package and/or dispatch products on our behalf. The use of a fulfilment provider does not change the fact that your contract for the purchase of the product is with us.

3. Product Descriptions and Images

We make reasonable efforts to ensure that product descriptions, colours, measurements, photographs and other information on our website are accurate.

However:

• colours may appear differently depending on your screen or device;

• printed colours may vary slightly between products or production batches;

• product dimensions may have small manufacturing tolerances;

• placement of artwork may vary slightly where reasonably necessary for production; and

• photographs may contain styling or props that are not included with the product.

Minor variations that do not materially affect the product do not constitute a defect.

Where a product description specifies particular dimensions, materials, colours or other characteristics, those specifications form part of the product description.

4. Artwork and Intellectual Property

Unless otherwise stated, all illustrations, artwork, designs, graphics, photographs, logos, text, branding and other creative content appearing on this website are owned by or licensed to Johanna Amy Lambert trading as Totally Trash Panda.

All intellectual property rights are reserved.

Purchasing a product from us does not give you ownership of the underlying artwork or design.

You may use the purchased physical product for your own personal, non-commercial purposes.

You must not, without our prior written permission:

• copy or reproduce our artwork;

• scan, trace or digitally reproduce our designs;

• sell, license or redistribute our artwork;

• use our artwork commercially;

• manufacture additional products using our designs;

• remove copyright or branding information;

• use our artwork as part of another brand or business; or

• reproduce our designs on merchandise or other products.

Nothing in these Terms grants you a licence to use our intellectual property except as expressly stated.

5. Placing an Order

When you place an order through our website, you are making an offer to purchase the products selected by you.

After you place an order, you will normally receive an order acknowledgement by email.

Your order is accepted when we send you confirmation that your order has been accepted for fulfilment.

We reserve the right to refuse or cancel an order where, for example:

• a product is unavailable;

• there is an obvious pricing or product description error;

• we reasonably suspect fraudulent activity;

• we are unable to fulfil the order; or

• circumstances outside our reasonable control prevent fulfilment.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

6. Prices

All prices are displayed in GBP.

Prices include VAT where VAT is legally applicable and this is indicated at checkout.

If you are located outside the UK, you may be responsible for import duties, customs charges, local taxes or other charges imposed by the destination country, unless we expressly state that these are included in the price.

We are not responsible for delays caused by customs authorities.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted.

7. Payment

Payment is processed through the payment methods made available at checkout.

You must provide accurate and complete billing and delivery information.

We do not normally have access to your complete payment card details. Payment information is processed by the relevant payment provider in accordance with its own terms and privacy policy.

8. Production and Fulfilment

Because our products are produced on demand, your order may be sent to a third-party fulfilment provider for production and dispatch.

This may include Printful, Gelato or another fulfilment partner.

We may provide your order information to the fulfilment provider to the extent necessary to manufacture and deliver your order.

Our fulfilment partners may manufacture products at different facilities depending on product availability, destination and operational requirements.

This may mean that orders containing multiple products are delivered separately.

9. Delivery

We will provide an estimated delivery timeframe during the ordering process where reasonably possible.

Delivery estimates are not guaranteed unless we expressly state otherwise.

Delivery times can be affected by:

• production times;

• carrier delays;

• customs processing;

• public holidays;

• adverse weather;

• industrial action;

• shortages;

• incorrect delivery information; and

• events outside our reasonable control.

For UK consumer orders, we will deliver goods within the period agreed with you and, unless otherwise agreed, within the legally applicable maximum period.

If a specific delivery date is essential and you require the goods by that date, please contact us before placing your order.

Responsibility for the goods will remain with us until the goods come into your physical possession or the possession of a person you have identified to receive them, except where applicable law provides otherwise.

10. Delivery Problems

Please check your order when it arrives.

If your parcel appears damaged, please take photographs of the packaging and product and contact us as soon as reasonably possible.

If your order has not arrived within the expected delivery period, please contact us at:

hello@totallytrashpanda.com

We may need information from you to investigate the delivery with the relevant fulfilment provider or carrier.

Nothing in this section limits your statutory rights regarding goods that are lost, damaged, defective or not as described.

11. Your Right to Cancel – UK and EU Consumers

If you are a consumer buying from us online, you may have a legal right to cancel your order without giving a reason.

For most goods, the cancellation period is 14 days from the day after you, or a person you nominate other than the carrier, receives the goods.

Where an order consists of multiple goods delivered separately, the applicable cancellation period may run from receipt of the final item.

To exercise your cancellation right, you must clearly tell us that you have decided to cancel.

You can contact us at:

hello@totallytrashpanda.com

You may use the model cancellation wording at the end of these Terms, but you do not have to use that wording.

You must normally return the goods to us within 14 days after telling us that you wish to cancel.

Unless the law requires otherwise or we have agreed to pay them, you are responsible for the direct cost of returning goods when exercising the statutory change-of-mind cancellation right.

We will reimburse the payments we have received from you for the cancelled order, including the applicable standard delivery charge.

We do not have to reimburse any additional amount resulting from your choice of a more expensive delivery method.

Where permitted by law, we may withhold reimbursement until we have received the returned goods or you have provided evidence that you have sent them back.

12. Products Excluded from the Statutory Cancellation Right

Certain products may be excluded from the statutory right to cancel.

This can include goods that are:

• made to your specifications;

• clearly personalised for you; or

• otherwise excluded from cancellation by applicable consumer legislation.

Important: A product being manufactured only after you place an order does not, by itself, necessarily mean that the product is legally excluded from the cancellation right.

Where a particular product is genuinely personalised or made according to your specific requirements and the statutory cancellation exception applies, the product listing will make this clear before you purchase it.

We will not use this exception to remove cancellation rights where the law does not permit us to do so.

13. Returns for Change of Mind

Where the statutory cancellation right applies, please contact us before returning your item so that we can provide the appropriate return instructions.

Returned products should be in a condition consistent with the handling reasonably necessary to inspect the goods as you would in a shop.

You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods, to the extent permitted by law.

Different return instructions may apply depending on the fulfilment facility from which your order was dispatched.

Please do not send a return directly to a Printful or Gelato facility unless we have specifically instructed you to do so.

14. Faulty, Damaged or Incorrect Products

If a product is faulty, damaged, incorrectly supplied or does not conform to the contract, please contact us as soon as reasonably possible.

Please provide:

• your order number;

• a description of the problem; and

• photographs where appropriate.

We may ask for photographs or other information so that we can investigate the issue with our fulfilment provider.

Where a product is faulty, damaged, incorrectly supplied or otherwise does not conform to your statutory rights, we will provide the remedy required by applicable law.

Depending on the circumstances and applicable law, this may include:

• repair;

• replacement;

• refund; or

• an appropriate price reduction.

We will not require you to rely solely on the manufacturer's or fulfilment provider's warranty where you have statutory rights against us as the seller.

15. Consumer Rights

Nothing in these Terms and Conditions excludes or limits any rights or remedies that cannot legally be excluded or limited.

For UK consumers, your statutory rights include protections under applicable UK consumer legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Goods must meet the standards required by applicable law, including requirements relating to satisfactory quality, fitness for purpose and conformity with their description, where applicable.

For consumers in the European Union, mandatory consumer protection laws applicable to the transaction will continue to apply.

EU consumers generally have a minimum two-year legal guarantee for goods that are faulty or do not conform to the contract, although the precise operation of remedies can vary according to applicable national law.

Nothing in these Terms is intended to restrict those rights.

16. Refunds

Where you are entitled to a refund, we will normally refund you using the same payment method used for the original transaction unless otherwise agreed or required by law.

Refunds will be made within the period required by applicable law.

Where a statutory cancellation applies, we may wait until we have received the returned goods or evidence that you have returned them, where the law permits us to do so.

17. Personalised Products

If we offer personalised products, you are responsible for ensuring that information you provide to us is accurate.

This may include:

• names;

• dates;

• messages;

• photographs;

• initials;

• uploaded artwork; or

• other customer-provided content.

We are not responsible for errors resulting from incorrect information supplied by you.

Personalised products may be excluded from the statutory right to cancel where the applicable legal requirements for that exception are met.

This does not affect your statutory rights if the personalised product is faulty, damaged, incorrectly made or otherwise does not conform to the contract.

18. Customer-Provided Content

Where you upload or provide photographs, artwork, text, names or other material for a personalised product, you confirm that:

1. you have the necessary rights and permissions to use that material;

2. its use does not infringe another person's intellectual property rights;

3. its use does not breach applicable law; and

4. you have permission to allow us and our fulfilment providers to use it for the purpose of fulfilling your order.

We reserve the right to refuse customer-provided content that we reasonably believe is unlawful, infringing, abusive or otherwise inappropriate.

19. Product Safety

We take reasonable steps to ensure that products supplied through our website comply with applicable product-safety requirements.

Depending on the product and destination, different UK and EU product-safety rules may apply.

For Great Britain, consumer products are subject to applicable UK product-safety requirements, including the General Product Safety Regulations 2005 where applicable. Northern Ireland is subject to the EU General Product Safety Regulation framework for relevant products.

Where products are sold to consumers in the EU, additional requirements under the EU General Product Safety Regulation (Regulation (EU) 2023/988) may apply, including requirements concerning product information and economic operators responsible for products placed on the EU market.

Where required, relevant safety, manufacturer, importer, responsible-person or other information will be provided with or alongside the applicable product.

If you believe a product presents a safety risk, please stop using it and contact us immediately at:
hello@totallytrashpanda.com

20. Third-Party Fulfilment Providers

We may use third-party suppliers and fulfilment partners, including Printful and Gelato.

These businesses may manufacture, print, package and/or dispatch products on our behalf.

Our use of a third-party fulfilment provider does not transfer our contractual responsibilities to you.

Any service relationship between us and a fulfilment provider is separate from your consumer contract with us.

21. Website Availability

We aim to keep our website available and accurate, but we do not guarantee that it will always be:

• available;

• uninterrupted;

• error-free;

• free from viruses or other harmful components; or

• completely accurate or up to date.

We may suspend or modify the website where reasonably necessary for maintenance, security, technical reasons or business purposes.

22. Links to Other Websites

Our website may contain links to third-party websites or services.

These links are provided for convenience. We are not responsible for the content, availability, security or privacy practices of third-party websites.

23. Limitation of Liability

Nothing in these Terms limits or excludes liability where doing so would be unlawful.

This includes liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• defective products where liability cannot legally be excluded;

• breach of your statutory consumer rights; or

• any other liability that cannot legally be limited or excluded.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or for losses arising from matters outside our reasonable control, to the extent permitted by law.

If you are a consumer, nothing in this section affects your statutory rights.

24. Events Outside Our Control

We will not be liable for delay or failure to perform our obligations where this results from events outside our reasonable control.

This may include, for example:

• natural disasters;

• severe weather;

• fire;

• war;

• terrorism;

• government action;

• industrial disputes;

• carrier disruption;

• major technical failures;

• cyber incidents;

• shortages of materials; or

• disruption affecting our fulfilment providers.

Where such an event occurs, we will take reasonable steps to minimise its impact and resume performance as soon as reasonably possible.

25. Complaints

We want to resolve complaints fairly and promptly.

If you have a complaint, please contact:

hello@totallytrashpanda.com

Please include your order number and a description of the issue.

We will consider your complaint and respond within a reasonable period.

26. Privacy

Our collection and use of personal information is explained in our separate Privacy Policy.

When you place an order, information necessary to fulfil that order may be shared with payment processors, Shopify, delivery companies and our fulfilment partners, including Printful or Gelato, where necessary to process and deliver your order.

Please read our Privacy Policy for further information.

27. Age Restrictions

Unless a product is specifically stated to have an age restriction, our products are intended for general consumers.

If a particular product has a legally required age restriction or safety requirement, this will be stated on the relevant product page.

28. Changes to These Terms

We may update these Terms from time to time.

The version applicable to your purchase will normally be the version displayed on our website at the time you place your order.

Changes made after an order has been accepted will not retrospectively alter your contractual rights without your agreement or where otherwise permitted by law.

29. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or modified to the minimum extent necessary.

The remaining provisions will continue to apply.

30. No Waiver

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

31. Governing Law and Jurisdiction

If you are a consumer living in the United Kingdom, these Terms are governed by the law of England and Wales, except where mandatory consumer protection legislation in your country of residence gives you additional rights.

If you are a consumer living in the European Union, nothing in this section prevents you from relying on mandatory consumer protection laws that apply to your transaction.

You may bring proceedings in the courts that have jurisdiction under applicable law.

32. Model Cancellation Form

If you wish to exercise your statutory right to cancel, you may use the following wording. You do not have to use this exact form.

To:
Johanna Amy Lambert trading as Totally Trash Panda
[BUSINESS ADDRESS]
hello@totallytrashpanda.com

I hereby give notice that I wish to cancel my contract for the purchase of the following goods:

Order number: [ORDER NUMBER]

Product(s): [PRODUCT DESCRIPTION]

Ordered on: [DATE]

Received on: [DATE]

Name of consumer: [NAME]

Address of consumer: [ADDRESS]

Date: [DATE]

Signature: [ONLY REQUIRED IF THIS FORM IS SENT ON PAPER]

33. Contact

If you have any questions about these Terms, an order, delivery, returns or a product, please contact:

Johanna Amy Lambert

Trading as Totally Trash Panda

Email: hello@totallytrashpanda.com

Website: www.totallytrashpanda.com

We will be happy to help.